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The Australian Government's Support at Home Program, launching on 1 July 2025, is set to transform how home care services are delivered. These changes aim to simplify access, improve transparency, and ensure high-quality care for everyone. Here's what you need to know about the upcoming updates and how they may impact you.
1. Keeping Your Current Service Provider
Good news! If you're happy with your current provider, there's no need to change. You can continue receiving care and support from the same team you trust under the new program.
2. What’s Changing?
Quarterly Budgets
Your annual Home Care Package funding will now be divided into four quarterly budgets:
Unused Funds: You can roll over up to $1,000 or 10% of your quarterly allocation to the next quarter, whichever is greater.
Cap on Rollovers: Any amount above $1,000 will not roll over and will be forfeited.
Defined Service List
A clear and defined list of services will outline what you can access under the program. This list ensures you know exactly what is included and excluded. If your current services are no longer covered, we will notify you in advance. View the full service list here.
Price Caps
To ensure fairness, the government will introduce maximum price caps for services starting 1 July 2026. In the meantime, HomeCare Australia will adjust its pricing as part of our annual review on 1 July 2025, and we’ll notify you of any changes.
No Separate Administration Fees
Management costs will now be included in the service prices. This change makes it easier to track your funding and eliminates the separate 15% administration fee currently charged.
Care Management Funding
Under the new system:
10% of your quarterly budget will be allocated for care management.
This is a reduction from the 20% currently charged, giving you more flexibility in your budget.
Assistive Technology and Home Modifications
Funding for equipment (e.g., walkers, ramps) and home modifications will be handled separately. These needs will be addressed during your care assessment and won’t impact your regular budget.
3. How HomeCare Australia is Supporting You
We understand that navigating these changes might feel overwhelming. At HomeCare Australia, we’re committed to ensuring a smooth transition for all our clients by:
Providing clear guidance on how these updates affect you.
Adjusting our services to align with the new program while maintaining the quality you expect.
Offering personalized support to help you maximize your funding and access the services you need.
We’re Here to Help
If you have any questions about the new Support at Home Program or how it may impact your care, don’t hesitate to contact us. Our team is here to ensure you feel confident and supported throughout this transition.
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