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Protecting Your NDIS and Aged Care Funding: How to Avoid Overcharging & Fraud

  • Writer: Brittany Price
    Brittany Price
  • 8 minutes ago
  • 2 min read

Why You Should Always Check Your Receipts


Recent media investigations, including reports by 60 Minutes, have uncovered fraud and overcharging within the NDIS and Aged Care sectors. Unfortunately, some providers have been found billing participants unfairly, charging for services that were never provided, or inflating costs.


At HomeCare Australia, we are committed to fair, transparent, and ethical care, and we want to empower you to protect yourself and your funding.



 

Common Issues in NDIS and Aged Care Fraud


According to recent media reports, some common fraudulent practices include:


  • Overcharging for services – Billing for more hours or higher-cost services than what was actually delivered.

  • Charging for non-existent services – Billing for appointments or transport that never happened.

  • Misuse of funding – Unauthorised spending or incorrect service claims.

  • Hidden fees or unexplained costs – Adding charges without informing participants.



 

How to Protect Yourself from Overcharging


To ensure you are only paying for the services you receive, follow these simple but effective steps:


  1. Check Your Receipts After Each Service - At the end of every service or transport ride, ask for a receipt or docket and review it carefully. Ensure the charges match what you actually received.

  2. Compare Charges with Your Care Plan - Your NDIS or Aged Care funding is allocated for specific services. Keep track of what you have approved and cross-check it with what is being billed.

  3. Know Your Rights - As an NDIS participant or Aged Care Client, you have the right to question charges and request a breakdown of any costs you don’t understand.

  4. Report Any Issues Immediately - If something doesn’t seem right, speak up!

    Contact us immediately so we can investigate and resolve any discrepancies.


 

HomeCare Australia’s Commitment to Transparent & Ethical Care


At HomeCare Australia, we believe in:


  • Honest and fair billing – You will only be charged for the services you receive.

  • No hidden costs – We provide clear pricing and full transparency.

  • Accountability and integrity – We follow strict compliance standards for NDIS and Aged Care services.

  • Client-first approach – Your funding should be used to support your well-being, not taken advantage of.


 

What to Do If You Suspect Overcharging


If you notice unexpected charges, missing receipts, or suspicious transactions, act quickly:


📞 Call us immediately on 1300 769 620

📩 Email our support team at servicedelivery@homecareaustralia.com.au


We take these matters seriously and will help you resolve any concerns.

Stay Informed. Stay Protected. Always Check Your Receipts!


Your NDIS and Aged Care Funding is there to support you, and you have the right to fair and transparent services. By staying vigilant and checking your dockets and receipts, you can ensure your funding is being used correctly and ethically.


If you have any concerns or questions, reach out to our team today!




 


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